If you’re wondering what to expect when you order your custom, look no further! The information on this page will help guide you through many aspects of the custom process, such as getting a price estimate, what to expect once your order has been accepted, artist/customer etiquette, and other helpful tips! Anyone who is planning or soon to start this process is strongly encouraged to look over this information.
A custom is a uniquely colored pet crafted for a specific player by one or more of our official artists. Purchasing a custom is not a required mechanic of the site, and there are no official site advantages to having a custom.
If you are interested in developing personalized characters for your pets, Mycena Cave encourages you to utilize basic, monthly, event, and other site coats for your characters, using items to help customize their looks and personalities. There is a wide selection of site coats and items, with more added regularly. Utilizing the official site coats for your characters is generally much easier, faster, and more economical than obtaining a custom to represent them. However, if you’re a player who has an itch for a unique pet, you’re in the right place to learn more!
A custom may be created on any of the three species bases found within the Cave: Ineki, Drasillis, or Kelph. Customs may be unedited or edited. Edits increase the cost of a custom, and the complexity of the edit may range from super simple (e.g. a frown instead of the standard template smile) to super complex (e.g. giant magic feathered wings).
Placing an order is easy, but it is a commitment of your time and resources. Here are some potential drawbacks of custom orders you should be informed on before placing an order.
Time: Customs are a time-intensive endeavor for both the artist and the customer. If you consider yourself a patient person, the wait involved is unlikely to be a problem! If you consider yourself impatient, carefully contemplate if the long wait for a custom will be worthwhile and manageable for you.
Once a customer has submitted a custom order, it takes several months of waiting in the custom queue to reach the front and have an artist accept the order. This is because of the high demand for customs, as well as the time it takes to create a single custom. The good news is that the queue is first-come, first-served, so if you are willing to wait in the queue, you will eventually reach the front! The current average wait time for the queue can be found on the custom order page.
Once you’ve reached the front of the queue, your order will be accepted and completed by an artist. Your order may take anywhere from a day to over a month to complete depending on the complexity (e.g. a simple 10 PP order is going to be completed much faster than a super heavily edited 60 PP order), level of interaction, your schedule, and the artist’s schedule. You will be communicating with the artist during this process. You can read more about the communication aspect of orders here!
For the artists, a single custom generally takes many hours to create. Our artists balance working on customs with their other Mycena Cave duties, like art for events and our monthly releases, and their Mycena Cave work is additionally balanced on top of their real life commitments and jobs. As this is a lot to juggle and queue work is often demanding, artists are encouraged to take breaks from the queues as needed to prevent burnout. You can learn more about each of our artists and their current statuses on the custom order page.
Cost: Customs are paid for with a currency called Paw Prints (PP) which costs USD to purchase. Customs start at 10 PP ($50) and go up from there depending on the species base selected and any edits requested. The pricing guide shows the base cost of the different species as well as the costs of different types of edits.
Customs can only be purchased with PP because they are a luxury good. Much time and money goes into each one, and they are an optional, extra feature of the site; you can engage with all official site mechanics and gameplay features without a custom. However, if you desire a custom but cannot spend USD yourself, the payment system is designed to make it feasible for players to acquire the required PP through trades with other players. You can read more about PP here!
Placing an order is very straightforward! Head over to the custom order page and fill out an order form. Once you have filled out the form, click the “Order” button and your order will be created!
You may edit or cancel your order after it’s been created. If you are undecided about aspects of your custom’s design, it is acceptable to create an order and edit the details later. There is no consequence for cancelling an order as long as you haven’t attached any PP to it, so you can always change your mind and cancel your order as well.
When you place your order, it does not automatically join the queue. Instead, it goes into “holding.” The hold feature allows you some extra time to collect PP, which is helpful if you need a long period of time to save or trade for PP. An order can be on hold for up to 6 months after the order is placed, after which it will automatically be put into the queue. You may join the queue at any time during holding by clicking the “Join Queue” button on the form.
After an order joins the queue, it can no longer return to holding. Your order will rise as artists complete orders; when it reaches the front of the queue, it will be accepted by an artist. You can check in on your form and its estimated position in the queue on the custom order page. When you are within 10 orders from the front of the queue, you will receive a notification. At this point, you should wrap up on collecting PP if you’re trading for it, and you should have the details on your form finalized. This is to ensure there will be no delays when your order is accepted, keeping the queue flowing smoothly.
Paw Prints (PP) can be purchased here any time once your custom form has been created. 1 PP costs $5. You can accumulate PP while your custom is on hold or as it goes through the queue, or pay in full after your order has been accepted by an artist. Other players can purchase PP for your order, but once your order has been accepted by an artist, others can no longer add PP to your order. If you cancel an order that has PP attached to it or if you have extra PP on your order, the unused PP will convert to gems at a 1 PP to 4 gem rate.
You are encouraged to use the pricing guide and to get price estimates from Mycena Cave artists to assess how much PP you will need for your future custom. All price estimate inquiries should be echoed to Mycenangelo. Mycenangelo is the official artist account on Mycena Cave and can be accessed by all site artists. Site artists will respond to you from Mycenangelo with official price estimates!
Price estimates can be given for:
When requesting estimates via written prompts, please include visual references if possible. This will help Mycenangelo determine the complexity of the edit in question and provide a more accurate estimate. If an exact complexity cannot be determined, Mycenangelo may price an edit with a varying number.
Based on your description and references, the price estimate for your future custom is below! Please paste this into your custom form if you submit it to the queue.
Echo ID: ######
Base: 10 PP/$50
Hair: 3 PP/$15
Tail: 2 PP/$10
Shield: 3+ PP/$15+
Total: 18+ PP/$90+
*I’m not sure how ornate you wanted the shield to be, so I have priced it at the lowest a plain shield would cost. If you wanted the shield to be ornate, the cost will increase due to the increased complexity. I’m happy to provide a more accurate estimate if you let me know how you’d like the shield to look!
Please compare my estimate with your description and references to make sure I haven’t overlooked any edits. Thank you!
If you submit an order to the queue for which you have received an estimate, please post the complete estimate into your order form. A complete estimate will include any asterisks and notations made by Mycenangelo in regard to the pricing, as well as the echo ID and date.
If you need an updated estimate on a design you have previously submitted to Mycenangelo, please reuse the same echo.
Additionally, only send one design at a time. Once Mycenangelo has responded to you with an estimate, you may send another design! This helps Mycenangelo balance the number of price estimate requests that come in.
Finally, if you send multiple designs to Mycenangelo for estimates, recycling the same echo is preferable, but one new echo per design is acceptable, too!
Once your order has been accepted by an artist, good communication between you and your artist is necessary for the custom creation process to go smoothly. Specific workflows, determined by the level of interaction you select on your order form, help to streamline the custom creation process for artists. This is important because of the high demand for our artists’time.
When you fill out a custom form, you will need to select a level of involvement with your order: normal, minimal, or hands-off. This information will help artists better determine if their schedule will allow them to accept an order or not. The level of involvement you choose does not affect the cost of your order.
Generally, a greater number of artists have time to take minimal or hands-off orders because the workflow is less dependent on the speed of customers’ replies. This is beneficial for artists who balance Mycena Cave work with school and other jobs, and therefore only have a small window of time each week to work on orders. It is also beneficial to artists who work more efficiently when they can make a custom in one extended sitting. Due to fewer checkpoints with the customer during the process, hands-off and minimal involvement orders are more likely to take less time to complete than a normal involvement order. Selecting either of these involvement levels is encouraged if you’re hoping to invite a certain non-green artist to select your order, if you don’t mind having less or no change request opportunities, or if you want the completed custom sooner.
Alternatively, the normal workflow works well for artists who balance multiple orders at a time, are able to work on customs daily, have flexible schedules, or prefer to work on a custom over multiple smaller sittings. This is because the normal workflow breaks a custom down into different stages with time and checkpoints between each stage. The normal workflow would be suitable for you if you’d like to give input as your custom is being created, if you don’t mind that it will potentially take many weeks for your custom to be completed, and if you aren’t as selective about which artist takes your order.
These workflows describe the processes for edited customs. If you are ordering an unedited custom, disregard the points relating to edits.
(*Depending on the artist’s preference, the shading may be added at the same time as the base colors, during the lining stage, or it may be made into a separate stage. If you wish for the shading to be made into a separate stage, you must specifically communicate this request to your artist ahead of time.)
If you select “artistic freedom/prompt” on your order form, this means that you are relinquishing control of the outcome and overall appearance of your custom. If desired, you may provide a prompt (e.g. in the form of a color palette or some reference images) to inspire the direction, as well as a list of specific things you like or dislike. However, the general look and design of the custom will be up to the artist(s), and they are free to interpret the information as they wish.
Note that this type of request should only be made if you are fully confident that you will be satisfied with an artist’s personal interpretation of your order no matter what the outcome. You should not request artistic freedom because of indecisiveness, or to try and see what you would like for your custom through trial and error. Once you have requested artistic freedom, you will not be able to request large changes to your custom.
To ensure the artist has a clear understanding of what the player is requesting for a particular custom, it is the player’s responsibility to provide appropriate prompts, descriptions, and references for the edits or coloration that they are requesting. Artists will base their interpretation of the edits and colorations on the information given to them (see helpful tips in regard to reference images), and cannot make numerous changes to the order due to indecisiveness or unclear wording.
When requesting changes, please keep in mind the following:
Players who have a clear and exact idea of their custom or edit are highly encouraged to obtain a mock-up for their order to ensure that the artist has a well-founded understanding of what the player wants. The lines for the different pet bases can be found here. If you are unable to create a mock-up yourself, mock-up services are commonly offered by other players in our art shops forum. While they are not mandatory or necessary, mock-ups can help smooth the creation process by eliminating some of the guesswork of prompt-based requests. Some artists may also work faster with a mock-up for reference.
If you’d like to request a drift-friendly custom, we generally ask that you provide us with the palette you’d like us to use. We recommend using grayscale colors (black/white/grays) in combination with a very simple palette, like multiple shades of the same color. See the Essence of Love for a good example of a coat that is designed for drifting (white + one color)!
When requesting changes to sketches and previews, it is always best to be clear and concise about what needs to be changed. Circling and labeling the areas of the preview that you would like to have altered is encouraged, especially if the changes requested are small details (e.g. you want a section of hair lengthened or removed, the color of a gem on a bracelet changed, sharper tapering to the fur tufts on a new tail, etc).
I would like a few changes made to this preview! I’ve circled the spots and numbered them as follows:
- Could you please round the ears off more so they look less pointy and more blunt at the tips?
- I love the design on the outer rim, but could you make the overall shape a circle instead of an oval?
Would it be possible to have this tail pointing upward a bit more to flow better with the middle tail behind it?
As a general note, artists will inform you if they are having difficulties completing an order because of communication troubles, or because your behavior goes against the etiquette we give and expect in return. Mycena Cave maintains the right to refuse service to orders that prove too unreasonable to fulfill. Problematic behavior as a customer can result in limited access to the queues and/or restrictions to future orders on a case-by-case basis.
Guide Updated 6/7/2019