Hello, everyone! Today we would like to announce a couple of updates regarding custom orders. These updates primarily focus on providing better organization and more clarification - there have been no pricing changes implemented with this update.
Updated Custom Order Form
We have reorganized and updated the custom order form to ensure all relevant information is included and sorted appropriately. This will generally help to streamline the custom order process a bit more on the artists’ side, and will be useful in determining if their schedule allows them to accept an order or not once it reaches the front of the queue.
Customers who were already in the custom queue before this change will still see their orders under the old format. They will be switched over to the new format upon editing the order. This may require you to reorganize your information slightly, but you will not lose any information that was contained in your form previously.
Regular vs. Artistic Freedom/Prompt-based
The first change you will notice with our updated custom order form is the ability to select between a ‘regular’ and ‘artistic freedom/prompt-based’ order type. The details of these different order types are expanded upon in the Custom Order Guidelines.
The appearance of your custom order form will differ depending on which of these options you select:
Levels of Involvement
Upon creating your custom order, you can now select which level of involvement you would like to have with the order. Your selection does not affect the price of your custom or alter how much information you can give the artists in the form itself, but will impact the overall custom process depending on which level of involvement is selected. We have included these options so that artists can more easily schedule their work hours and determine which orders are the most compatible with their current schedule and work style.
These different levels of involvement and the reason behind offering the different selections are explained in detail in the updated Custom Order Guidelines, but can be summarized as follows:
BBCode in Order Descriptions
Our custom and edit order forms support the use of BBCode! Utilizing this feature can help to make your order look much more organized and can transform what was previously a jumble of URLs into a neat list of links that is much easier for your artist to navigate through. If you are unfamiliar with how to use Mycena Cave’s BBCode, we have a guide available here!
Updated Custom Order Guidelines
This is something we’ve been working on for a while now! We have updated the Custom Order Guidelines to be much friendlier and clearer to newer players who may not be familiar with the custom process, and to reflect the updates that have been made to the custom order form.
Specific changes include:
We encourage everyone who is currently in the queue or intends to purchase a custom Mycenian to look over the updated guide. If you have any further suggestions on how to make it even better, please echo Myla with your thoughts!
Custom Order Creation Deposit
If you have ever completed any kind of order (custom, edit, sprout), this does not apply to you.
We have been dealing with many instances in the last few months where a new player will create an (often empty) custom order and then leave it to move through the queue without the intention of actually purchasing it, often never even returning to Mycena Cave. While we understand these instances are not typically malicious, they throw off our estimated queue wait times, and also require staff to go through and manually cancel them once they reach the front of the queue and we find that the player has either left the site or is generally unresponsive to staff’s attempts to contact them.
In order to help keep these ‘spurious’ orders from entering the queue, we will be requiring a 1 gem deposit to be made on all newly created custom orders coming from players who have never purchased anything from any of the queues. This gem is returned once the order is completed or cancelled. This deposit only applies to the custom queue and does not apply to the edit or sprout queue. Once you have seen an order of any kind to completion, this deposit will no longer be required for your future orders.
Posted Jan 10, edited Jan 11