With our growing staff team, you may at times find yourself unclear on whom to contact for assistance. Here is a handy list of which staff is best equipped to respond to your questions or concerns:
Something serious happened on the forums - Use “Report” feature on right hand corner of post. All mods will be notified as soon as you submit the report.
Something serious happened in chat - Use “Report” button on right hand side of Live Chat. All mods will be notified as soon as you submit the report.
Deleting double posts or other minor forum concerns - Can use Report feature or echo mods individually.
Questions relating to forum content, trading, or site rules - Echo a moderator (see above)
Questions related to new updates - Feel free to ask in the announcement’s thread, but if we miss your question, you’d like a more detailed response, or feel it is better fit to a private echo, contact Dove or Crow
Questions related to roleplaying - Echo Dove or Crow
Questions related to events or gameplay - Echo Dove or Crow
Typos/errors or questions about item descriptions or Mycena Cave story - Echo Prose
Art errors - Echo Myla
Price estimate on future customs or questions about future customs* - Echo Mycenangelo!
(*You do not need an estimate before you submit a custom form; this is mostly used optionally by people who can’t get an accurate estimate using the form check boxes and want to know how much they need to save)
Questions about game, site, & event mechanics/statistics - Echo Juney
Bugs, glitches, or payment issues - Echo glitch
General site questions - Echo Dove or Crow
If you have a question not covered by this list on what a particular staff member can assist you with, please feel free to echo Dove or Crow.
We hope this list will be useful to everyone. All staff is always happy to help! <3